Terms and Conditions of Sale

1. Scope and order acceptance

These terms govern supply of granite and quartz, cutting, fabrication, delivery, optional site measurements and installation by StoneAxis (Pty) Ltd.

Website estimates and WhatsApp enquiries are not binding orders. An order is confirmed only after the customer accepts a final written quotation and StoneAxis confirms acceptance. The quotation defines the scope and specifications.

2. Materials and appearance

Natural granite varies in mineral pattern, texture, shade and veining. Engineered quartz may vary by batch and pattern. Images and swatches are illustrative, not guarantees of exact appearance.

Agreed product specifications and statutory quality standards continue to apply.

3. Quotations and VAT

Written quotations are valid for 30 calendar days from issue unless stated otherwise. Accepted prices cannot be changed unilaterally.

StoneAxis is not currently VAT-registered and does not separately charge VAT. Quotations specify the agreed products and service charges. Changes to scope require customer approval.

4. Measurements

Customer-supplied measurements and plans must be accurate. StoneAxis will exercise reasonable care and skill when providing its own measuring service.

Optional site measurement within Mahikeng costs R300 per visit. Outside Mahikeng it costs R7.50 per one-way driving kilometre from the Mahikeng Industrial reference point; the kilometre fee replaces the R300 fee. The fee is confirmed before booking.

The customer must provide safe, reasonable site access.

5. Cutting layouts, seams and veining

Website cutting plans are preliminary and require verification of actual slab dimensions, kerf, measurements and fabrication feasibility.

For directional finishes such as Calacatta, StoneAxis will use reasonable care to follow agreed vein direction and seam specifications. Exact vein continuity or bookmatching is not guaranteed unless expressly agreed in writing. Pattern matching may require additional material and approved charges.

6. Fabrication

Cutting, polishing, sink/hob cutouts, splashbacks and waterfall preparation are supplied only when expressly quoted. Customers must provide correct appliance/sink templates and specifications.

Alterations after fabrication starts may require additional agreed costs, subject to statutory rights.

7. Payment

Supply only: 75% on order confirmation and the remaining 25% no later than one calendar day before delivery.

Supply and installation: 75% on order confirmation, 20% no later than one calendar day before delivery, and the final 5% on satisfactory installation completion and customer sign-off.

Processing ordinarily starts when the initial payment has cleared and all specifications are approved. Pre-delivery amounts must have cleared before dispatch. StoneAxis may reschedule delivery for unpaid amounts, subject to applicable law.

Customers may record incomplete or defective work on sign-off documentation; they need not certify materially defective or incomplete work as satisfactory. Use only banking details on the official quotation or invoice.

8. Turnaround

Estimated fabrication turnaround is 3–5 working days after the required payment reflects and all measurements, approvals and materials are available. This is an estimate unless a specific deadline is agreed. StoneAxis will communicate material delays.

9. Delivery

StoneAxis is delivery only; no customer collections or public showroom are available. Standard delivery is within 200 km one-way driving distance of the Mahikeng Industrial dispatch reference point.

Delivery charge = one-way driving distance × 2 × R7.50. Beyond 200 km requires a separate arrangement. Mahikeng Industrial is a distance reference, not the registered or customer collection address.

Customers must provide a complete address and reasonable access. Any additional access or unloading costs require advance agreement. Delivery risk is governed by applicable law.

10. Installation and readiness

Installation applies only where included in the accepted quotation. Cabinets and support structures must be installed, level, secure and able to carry the stone; the site must be safe, accessible and cleared for work.

If an appointment cannot proceed due to customer-responsible unreadiness or denied access, a R500 unsuccessful installation call-out fee may apply, provided the requirements and fee were communicated before the visit. It does not apply when StoneAxis or its appointed team caused the failure.

Excluded: supply or installation of sinks, plumbing and water/waste connections, electrical work, and supply, installation or connection of appliances. A quoted sink or appliance cutout covers stone preparation only. Any special undermount fitting must be expressly quoted; plumbing remains excluded.

11. Inspection, defects and complaints

Customers are encouraged to inspect goods and workmanship promptly and report concerns to complaints@stoneaxis.co.za, preferably with their quotation number and photographs. This request does not impose an unlawful deadline or limit statutory remedies.

StoneAxis will assess and address defective goods and deficient services in accordance with applicable consumer law.

12. Cancellations and refunds

Cancellation requests should be submitted to sales@stoneaxis.co.za. Rights depend on the transaction and applicable law.

Custom-cut or specially manufactured products may be excluded from certain change-of-mind return rights, but not statutory remedies for defects, incorrect goods or deficient workmanship. No deposit is automatically non-refundable. See the Returns, Cancellations & Refunds Policy.

13. Care and maintenance

Follow care instructions appropriate to the supplied granite or quartz, including precautions for chemicals, heat and impact.

14. Electronic communications and privacy

Quotation submissions and WhatsApp enquiries are not purchase commitments. Personal information is processed as described in the Privacy Policy.

15. Disputes and governing law

Complaints can be sent to complaints@stoneaxis.co.za. Customers retain access to appropriate consumer bodies and courts. South African law governs, subject to mandatory consumer rights.

16. Business information

StoneAxis (Pty) Ltd · Registration 2026/918700/07 · Registered address: 42 South Street, Mahikeng, 2745, South Africa.

Website: www.stoneaxis.co.za · Sales: sales@stoneaxis.co.za · Complaints: complaints@stoneaxis.co.za · Telephone/WhatsApp: 087 265 4337. The registered address is not a customer collection point.