Privacy Policy
1. Responsible party
StoneAxis (Pty) Ltd, registration 2026/918700/07, at 42 South Street, Mahikeng, 2745, South Africa. Privacy enquiries: sales@stoneaxis.co.za.
2. Personal information
We may process names, contact details, site and delivery addresses, plans, measurements, photos, quotation and order details, payment references, messages and limited technical website data. Do not include unnecessary personal details in uploaded plans.
3. Purposes and lawful grounds
Information is used to answer enquiries, prepare quotes, arrange measuring, fabrication, delivery and installation, process payment records, handle complaints, prevent fraud and meet legal obligations. Marketing is undertaken only where lawfully permitted.
4. Sharing and service providers
Information may be shared where necessary with installers, suppliers, delivery partners, payment and hosting providers and professional advisers under appropriate safeguards. StoneAxis does not sell customer personal information to advertisers.
5. WhatsApp and shared number
WhatsApp messages are processed using the relevant messaging service. StoneAxis may use a shared contact number for several businesses; enquiries should be directed to the intended business and unnecessary access restricted.
6. Security and retention
We take reasonable measures to protect information against unauthorised access and loss. We retain information only as long as necessary for its purpose, lawful recordkeeping and disputes, then securely delete or de-identify it.
7. Your rights
Subject to POPIA, you may request access, correction or deletion where applicable, object to certain processing, or withdraw consent where relevant. Contact sales@stoneaxis.co.za. You may complain to the South African Information Regulator.
8. Cookies and international processing
The current site may use browser storage for quotation basket preferences and service providers may process data across borders. Any additional analytics, advertising or cookies must be disclosed if introduced. Applicable safeguards will be applied to international transfers.
9. Updates
This policy may change as the website and services evolve. The latest version will be displayed here.
These policies are subject to applicable South African law. Statutory rights are not excluded.